Seller Update: Fees, Rewards & Standards
eBay buyers want value and selection from sellers they can trust--and good sellers deserve rewards for delivering great customer service. That's why we're making a number of important changes that may affect you:
- Reduced Listing Fees
You asked, we listened. We're reducing Insertion Fees and adjusting Final Value Fees to lower your up-front cost to sell on eBay. You wanted free Gallery, now you've got it--plus more feature discounts.
- Rewards for great sellers
There will be discounts and incentives for those who satisfy customers best. Who decides who gets rewarded? Customers do, by giving sellers high Detailed Seller Ratings (DSRs).
- Feedback Changes
Significant changes coming soon will increase buyer confidence and showcase good sellers.
- Buyers will only be able to receive positive Feedback.
- Positive repeat customer Feedback will count and Feedback more than 12 months old won't.
- Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn't respond to the Unpaid Item (UPI) or if the member is suspended.
Adjusted Final Value Fees: As far as I can tell, eBay has used tricky wording here to make you think that they are lowering final value fees when they are actually raising them quite significantly. If you click on the link and examine their new chart, you'll see that for auctions, final value fees are increasing from 5.25% to 8.75% on listings with a closing price of $0.01 to $25.00. They've increased the final value fee for all other closing prices as well.
Buyers will only be able to receive positive feedback: What a horrible idea. This change puts sellers almost completely at the mercy of buyers when it comes to leaving feedback. Buyers can cause problems for sellers by taking forever to pay or being overly picky about an item after purchasing it. Sellers should have a recourse against these types of buyers to keep them on their best behavior.
Overall, it appears to me that eBay's new changes are making them a much less seller-friendly company. I plan to continue selling with them, but my opinion of them has been substantially reduced. Considering that eBay is nothing without its sellers, I really think they should treat us with more respect.
What is your impression of eBay's recent changes? Am I overreacting? Share your thoughts in the comments.
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